A popular Isle of Wight cafe has said it has been left with no choice but to adopt a 'zero tolerance policy' after some customers were continuously 'rude and aggressive' to staff.

Off the Rails, Yarmouth, said, on occasion, workers have experienced 'downright atrocious' behaviour.

A spokesperson said it is becoming a more frequent occurrence and will not be tolerated.

They said: "Firstly we would like to thank all our visitors for their patronage over the past few weeks — we have been extremely busy and hope that everyone has enjoyed their visit to Off The Rails Yarmouth.

"Our staff work extremely hard to provide a great customer experience.

"Unfortunately, on occasions, our staff encounter rude or downright atrocious behaviour from customers; sadly this is becoming a more frequent occurrence."

As part of the cafe's zero tolerance policy, if customers behave in a rude and aggressive manner, they will be refused service and asked to leave.

A statement added: "We value and care for our staff and do not expect them to have to tolerate unacceptable behaviour from customers."